With over 13 years of experience, I am a seasoned Business Analyst and Product Owner specializing in Business Analysis and Operations for both internal and external projects. I am passionate about identifying and implementing process improvements, managing projects, and delivering high-quality results. I am adept at requirement gathering and analysis, solutioning, and creating essential documentation like BRDs and FRDs. I am also an
MBA in Business Analysis graduate, having pursued it from SRM University with a 9.26 CGPA.
My expertise extends to various methodologies, including Waterfall and Agile , and I have a strong background in RPA/RDA automations, tool development, and data visualization. I am proficient with tools such as MS Excel, Google Sheets, Power BI, Tableau, and SPSS for data visualization , and MS Visio, Gliffy, and Azure DevOps for data and business flow.
In the US Healthcare sector, I possess in-depth knowledge of RCM, Enrolment, Billing, Payments, and System Analysis. My experience spans various applications, including Salesforce, VUE, Facets, and PEGA. I excel in process management, including team building, coordinating with customers, and strategic goal setting , as well as operations oversight, people management, and business continuity.
My career highlights include contributions to projects involving "Digital Workspace, PEGA HMHS, Health Plan" at Thryve Digital LLP and "CRM, Financing, Ticking, GRM, Enterprise Tools, Digital Workspace, Health Plan" at NTT DATA Services. I have a proven track record of facilitating User Acceptance Testing, monitoring stakeholder efforts, and conducting project estimations and ROI calculations. I also have significant experience in project transitions, including HIX/HSRI Enrolment & Billing and Premium Billing projects. I am a quick learner, able to adapt to new processes and implementations within an organization.